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DOA POLICY

DOA Terms & Conditions 

  • The fault in unit must be reported to nearest CAUL Mobile Authorized Service center by customer within 14 days from the date of purchase. Customer need to produce Original bill for verification purpose.
  • The unit must be complete sales package with no missing handset and accessories.
  • The unit should not have any kind of water damage or tempering.
  • Customer MUST be able to produce and demonstrate the fault in front of CAUL Mobile Service center stand in person otherwise unit  will considered as OK and returned to customer. 
  • Any intermittent problem, which does not occur at the point of sale or service center, will not qualify for DOA.
  • The diagnosed fault must be mechanical or electrical and any cosmetic rejects will not be qualified for DOA.
  • Network related problems for example if the unit is experiencing a low signal from the operator’s network etc .Will not qualify for DOA.
  • Problems arising due to low charged battery are not acceptable & will not qualify for DOA.
  • No software related problems i.e. issues which can be simply resolved by changing or upgrading software version without opening up the complete unit will not qualify for DOA.
  • In case DOA certificate is not signed or is without Service Centre Stamp & Seal, unit will not qualify for DOA.
  • Under no circumstances Service would accept the handset violating norms of DOA
  • CAUL mobile reserves all rights to test returned DOA, if the condition of the product is misinterpreted by any of the involved party, Caul Mobile impose handling fees/penalty and the replaced handset cost.

WARRANTY POLICY

Caul Mobile is committed to achieving customer service excellence. We believe in High Quality Prompt Services and achieving long lasting customer satisfaction.

We warrants that the Mobile Phones and Accessories (the “Product”) purchased in India, through Authorized Distributors of the company is free from all defects in material and workmanship under normal use. The warranty period starts at the time of IMEI no. activation message system. The Product may consist of several different parts and different parts may be covered by a different warranty period (hereinafter “Warranty Period”). The different Warranty Periods are:

Warranty Terms & Contests

  • The limited warranty for the product (GSM Handset Unit) extents for 12 (Twelve) Months from the date of first activation (automated system will register product IMEI / SN no to dedicated server when customer insert SIM card first time in phone, from that particular date warranty will be applicable).
  • The limited warranty for genuine and original battery/ USB adopter /USB Cable extents for the first Six (06) months beginning on the date of purchase of the handset.
  • The limited warranty for genuine and original Hand free (If any) extends for the first Three (03) months beginning on the date of purchase of the handset

(The limited warranty extends only to the original Consumer of the product and is not assignable or transferable to any other person)

ONE TIME SCREEN REPLACEMENT OFFER

Terms & conditions 

  • This policy is valid for a one-time claim on new purchases of CAUL MOBILE phones sold in India.
  • Customers must visit the nearest CAUL MOBILE Authorized Service Center (ASC) within the first 180 days from the date of activation/purchase.
  • Screen replacement for feature phones is referred to as LCD replacement only, and customers must pay an all-inclusive service charge of Rs. 99 to avail of this offer.
  • Screen replacement for smartphones is referred to as LCD/TP (Touch Panel) replacement only, and customers must pay an all-inclusive service charge of Rs. 499 to avail of this offer.
  • Any breakage or damages, other than the screen, will not be covered under this policy, and the total repair cost must be borne by the customer.
  • If the device is beyond 180 days from the date of activation, it will not be covered by this policy, and standard repair warranty terms will apply.
  • No cash refunds will be given to customers; only the broken part will be covered under this scheme.
  • This policy shall not be applicable in cases of unauthorized repairs, tampering, liquid damage, or rough usage.
  • The warranty of products will continue for the remaining warranty period after a broken screen replacement.
  • ASCs may refuse repairs to avoid legal complications in cases of stolen handsets, handsets involved in crimes, or fraudulent cases.
  • CAUL Mobile reserves the right to modify or withdraw the policy at any time without prior notice. Any objections or claims from third parties will not be entertained in this regard.

121 DAYS REPLACEMENT POLICY

Terms & conditions 

  • This policy is valid for new CAUL phones purchased in India.
  • The policy is applicable to end-users only.
  • It is not applicable to distributors and retailers.
  • This replacement policy is valid for a one-time claim on new purchases of CAUL phones sold in India.
  • If your device is beyond 121 days from the date of activation, it will not be covered by the replacement policy, and standard repair warranty terms will apply.
  • The replacement device will be of equivalent or higher quality, similar to the earlier or a new model.
  • Replacement of accessories is not covered.
  • The warranty period remains unchanged at the time of replacement; the original device’s warranty will transfer to the replaced unit.
  • Customers must provide the original purchase bill with the IMEI number to avail of this offer.
  • Handsets should comply with warranty conditions. Replacement units refer to handsets only.
  • The policy is eligible for handsets that require hardware repairs of the PCB only, as per warranty terms.
  • Replacement will not be provided in cases where a handset can be repaired by replacing any part, except for purely PCBA failures.
  • Replacement is not available for L1 related parts and activities, such as ringer, mic, receiver, vibrator, LED, dome sheet, and other parts not included in PCBA. It also doesn’t cover network shorting, antenna adjustments, software/backup, accessories, etc.
  • The product should not be waterlogged or tampered with, and the warranty seal should be intact.
  • Issues or defects resolved by a software upgrade or changing accessories are not eligible for replacements.
  • The replacement unit issued to the customer will be at the sole discretion of CAUL MOBILE and will be of equivalent quality.
  • The handset must qualify for ELS scanning; otherwise, it will not be covered under the 121-day replacement policy.
  • To avail warranty service from CAUL Mobile’s authorized service center, the end customer must present the original product and a non-modified original proof of purchase (customer invoice). The proof of purchase should contain the name and address of the seller, the date and place of purchase, the model name, and the IMEI sticker or other serial number (if used), duly completed, stamped, and signed by the final seller.
  • The policy is not applicable in cases of unauthorized repair, tampering, liquid damage, or rough usage.